Maintenance and Property Inspections

Protecting a rental property requires more than responding when something breaks. It also requires consistent oversight and documentation of the property's condition throughout the management cycle.

At REMAX Real Estate Results, our team coordinates resident maintenance requests, vendors, repairs, and owner communication while also documenting property condition at key points throughout the tenancy. Together, these processes help us keep owners informed, address concerns as they arise, and maintain better visibility into their investment.

Maintenance Coordination

Residents have access to a secure online portal where maintenance requests can be submitted and documented. Our team reviews incoming requests, coordinates with appropriate vendors, communicates with residents and owners as needed, and tracks maintenance activity throughout the process.

We work with qualified service providers across a range of trades and coordinate repairs based on the nature and urgency of the issue. When owner authorization is needed, we provide the available information so you can make an informed decision about your property.

For urgent maintenance situations outside normal business hours, residents have access to an after-hours process so qualifying issues can be addressed appropriately.

Property Inspections & Condition Documentation

Maintenance tells us what needs attention today. Inspections help us maintain a broader picture of the property's condition over time.

We document property condition at key points throughout the management cycle, including:

• New Property Onboarding – Documenting the property's condition when it enters management and identifying items that may need attention.
• Move-In – Establishing documentation of the home's condition at the beginning of a new tenancy.
• Renewal – Evaluating and documenting property condition during the renewal process and identifying maintenance or property concerns that may need attention.
• Move-Out – Documenting condition after possession is returned and comparing available records to help identify maintenance needs and potential resident-related damage.

When concerns are identified, our team can determine the appropriate next steps, coordinate maintenance when needed, and communicate with the owner when a decision or authorization is required.

Clear Records & Owner Visibility

Maintenance and inspection documentation are important parts of keeping owners informed about their property.

Vendor invoices and property expenses are recorded as part of the property's financial activity and reflected in owner reporting. Through your secure Owner Portal, you can access financial statements and available property information to help you understand activity and expenses associated with your investment.

How This Benefits You

• Coordinated Maintenance – We manage communication and scheduling between residents, vendors, and owners.
• Consistent Property Documentation – Key points throughout the management cycle are documented to provide a clearer record of property condition.
• Better Property Visibility – Inspections help owners stay informed about their property even when they are not regularly visiting it themselves.
• Earlier Identification of Concerns – Maintenance coordination and inspections can help identify property issues that may require attention.
• More Organized Turnovers – Move-out documentation helps our team identify and coordinate work needed before the next tenancy.
• After-Hours Process – Residents have a way to report qualifying urgent maintenance issues outside normal business hours.